Customer Service Representative

Fox River Grove, IL

Posted: 07/12/2019 Industry: Manufacturing Pay Rate: $15/hr
  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • 2+ years of experience in a B2B Customer Service role (Retail customer service will NOT be considered)
  • Positive Attitude
  • MS Office Exp., Data Entry of Orders
  • Hours, M-F,  8am-4:30pm OR 7:30am-4pm
  • Company is Growing!

Roseanne Failla
Division Director

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